Careers

Come Join Us!

A career with Turtle Beach Corporation means you’ll be working at one of the biggest and most successful gaming accessory makers in the world, and you’ll be doing so alongside the best in the business.

See below for available opportunities to join Turtle Beach Corporation and its best-selling Turtle Beach console gaming headset brand, its award-winning ROCCAT PC gaming accessory brand, and its cutting-edge Neat Microphones brand. Be sure to check back frequently as new positions are posted here as they become available.

Turtle Beach is headquartered out of White Plains, New York, with additional North America offices in San Diego and San Jose in California, and in Merida, Mexico. Turtle Beach’s European team is headquartered out of Basingstoke, UK (about 40 minutes west of London), with its ROCCAT PC team based in Hamburg, Germany. Turtle Beach also has offices in Taipei, Taiwan.

Turtle Beach is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. None of this matters to us. We believe diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

National Account Manager

Basingstoke, UK - June 21, 2021

Job Summary

Reports To: UK Sales Director

Department:Sales

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Summary:Turtle Beach UK is seeking a National Account Manager, reporting directly to UK Sales Director, managing a portfolio of established accounts, and identifying new business opportunities – from top to bottom-line revenue, to sales forecasting and operational excellence to driving our desire to be the category captain in our sector.

As a well-connected and innovative sales professional, you will be responsible for growing and expanding the Turtle Beach UK revenues and category execution.

The role will require 5+ years’ experience within the headset, games, or consumer electronics sectors and demonstrable success and experience of driving sales growth and profit through key UK retail accounts.

Duties and Responsibilities

  • As a National Account Manager, you will be responsible for effectively driving Turtle Beach and its Sub brands, growth in the UK by providing key direction and support to distribution and direct partners.
  • Building relationships and engaging proactively with all key retail accounts – from store to exec level. Driving the value and frequency of our customer contacts.
  • Support P&L, budget planning and exceed targets through Turtle Beach distribution partners and direct accounts.
  • Develop brand-building strategies that are fully relevant to each account and its target audience.
  • Analyzing weekly sell-through data to support sales strategies that lead the sales team to drive successful sell-through and market share targets that fulfill our sell-in revenue targets
  • Monitoring of GFK market data, key trends, and competitor activity react accordingly, and report back to TB Senior team
  • Deep collaboration with the marketing team to ensure that we fulfill our ambition to lead the category at key retailers across the UK.
  • Working with the Supply chain team on improving processes and reducing costs.
  • Providing category insights into product competition and analysis of how we compete
  • Represent the UK business at any external events as required

Education/Experience/Skills

  • Proven Sales Success and Good knowledge of the UK Gaming market.
  • Good Current contact in Key UK Consumer Electronics Retailers and Distribution base -Ideally Argos/Amazon/DSGI/Game/Tesco/Asda
  • The ability to influence, drive, challenge and motivate at all levels
  • Customer orientation and negotiating skills and strong communication skills
  • Word/Excel/PP skill base
  • Ideally a passion for gaming, either PC or console
  • Willingness to travel as needed.

Sr. Compliance Engineer

Taipei, Taiwan - June 18, 2021

Job Summary

Reports To: VP Of Development

Department:SWQA

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary:The position of senior compliance engineer is responsible for working as part of the engineering team to take care of products’ EMC/RF/Safety/environmental regulations to ensure TB products are fully compatible with all essential legislations.

Duties and Responsibilities

  • Take a role on NPI projects to cooperate with the internal team, MPA, 3rd party lab to ensure all compliance applications can be done on time.
  • Troubleshooting of compliance issues.
  • Check the latest regulation rules
  • Review of the legal requirements of the labels/QIG/Package
  • Track Status
  • Schedule control/management
  • Compliance cost evaluation
  • Maintain the database to make sure the standards/certificates expiry date.
  • Manage hazardous substance control of products, including RoHS, REACH, Prop 65, and other applicable standards and regulations, and look for opportunities to improve the management of environmental product compliance regulations.
  • Familiar with EMC/RF/Safety certifications

Education/Experience/Skills

  • Bachelor’s Degree
  • Minimum 5 years work experience in product compliance project management.
  • Ability to work independently and perform multiple tasks to meet deadlines.
  • Work experience in Lab is a plus.
  • Fluent English writing/reading skill is a must.
  • Fluent English listening/speaking skill is plus.

Test Development Engineer

Taipei, Taiwan - June 18, 2021

Job Summary

Department:SWQA

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary:

As a Test Development Engineer, you will be responsible for defining the appropriate quality standards and validate our product accordingly to ensure the design fulfills product requirements.

You will be belonging to Software Quality Assurance (SWQA) team, the main job of SWQA is to consult the EE, FW, and SW team members to create the proper auto test plan, design the test program, and test tool based on the plan. Communicate with device interfaces (for example I2C, USB) for function stability test, FW update, LED control, report rate test…etc. The candidate needs to have a background in C/C++, as it is needed for developing an autotest program, you will also be able to communicate with the third-party component if we need to design some special test tool. Besides, the manual test is also part of your job.

Duties and Responsibilities

  • To cooperate with all core teams (EE/FW/SW).
  • To develop test cases for SW/FW integrated systems and validate accordingly for new projects.
  • To develop test cases for compatibility evaluating on different HW platforms/protocols.
  • Manual test variable devices.
  • To work with team members thru engineering build to address any bug and issue from the test cases.
  • Co-work with fixture vendor to develop test tool (LED control, Mouse report rate test…)

Education/Experience/Skills

  • Bachelor’s Degree
  • Ability to work independently and perform multiple tasks to meet deadlines
  • Experience with C or C++
  • EE background is a plus.
  • Familiar with USB/I2C interface for design test tool is a plus
  • Familiar with Raspberry Pi/8051 is a plus. (periphery device control/communication)
  • Fluent English listening/speaking skill is a plus.

Customer Service Representative (M/F/D)

Germany - June 16, 2021

Job Summary

Department: Customer Service / Technical Support

Reports To: Customer Support Manager

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamers, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand (www.neatmic.com) is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!


Summary: Turtle Beach is looking for someone passionate and committed to providing excellent customer service and support for our fantastic products!

We need an enthusiastic customer service representative, who can listen to customer issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers

Duties and Responsibilities

  • Maintaining a positive and professional attitude toward customers at all times.
  • Uses general office systems, including Salesforce, Outlook, MS Office, and Shopify.
  • Responding promptly to customer inquiries.
  • Communicating with customers clearly and courteously.
  • Communicates with team and management regarding product issues and solutions to problems.
  • Uses company products to gain an understanding of their use and how to assist in troubleshooting.
  • Prioritizes and organizes responses to maximize efficiency in responding to customers.
  • Acknowledging and resolving customer complaints.
  • Processing orders, and returns.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Performs other duties as assigned.

Education/Experience/Skills:

  • Must be 18 years of age or older.
  • High school diploma/GED required and/or prior customer service office experience — college degree, a plus.
  • Prior experience handling a high volume of e-mails and phone calls required.
  • Excellent verbal and written communication skills.
  • Knowledge of MS Office — Outlook required.
  • Knowledge of console and/or PC game technology, preferably in an online gaming setting.
  • Knowledge, prior experience with Salesforce CRM a plus.
  • Being bilingual is essential – English and German
  • Must have the flexibility and available to work weekends or after-hours if needed.

Account Manager (M/F/D)

Hamburg, Germany - June 3, 2021

Job Summary

Department: Sales

Reports To: Senior Manager, Sales

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamers, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).


Duties and Responsibilities

  • As a Regional Account Manager, you will be responsible for effectively driving Turtle Beach’s growth in the DACH region by providing key direction and support to distribution and direct partners. Travel is required on weekly basis.
  • Taking responsibility for each market, you’ll support P&L, budget planning, and exceed targets through Turtle Beach distribution partners and direct accounts. Acting as the main point of contact, you’ll develop brand-building strategies that are fully relevant to each market and its target audience.
  • You’ll communicate and negotiate directly with accounts across the DACH region and ensure that accurate rolling forecasts and orders are placed. Working with the Supply chain team on improving processes and reducing costs.
  • Additionally, you will support the accounts MMS, EP, Euronics, Expert, etc. in your region.

Education/Experience/Skills

  • Proven success and Good knowledge of the German market
  • The ability to influence, drive, challenge and motivate at all levels
  • Customer orientation and negotiating skills and strong communication skills
  • Fluent in English and German, both written and spoken
  • Ideally a passion for gaming, either PC or console
  • Willingness to travel

Ecommerce Specialist Temp

White Plains, New York - May 28, 2021

Job Summary

Department: Marketing
Reports To: Sr. Director, Global Digital Marketing and Ecom

Summary:
The eCommerce Specialist Turtle Beach Brands Global (Turtle Beach/ Roccat) will be responsible for managing updating and optimizing the eCommerce sites. Additional responsibilities include monitoring day-to-day site activity and overall performance to improve user experience, increase website traffic and drive sales.

Duties and Responsibilities

  • Oversee catalog to drive sales including:
    • Build out of optimized product pages for new releases
    • Management of price changes for promotions/special offers
    • Collaboration with sales team to innovate on pricing and assortment including the development of product bundles to create engaging exclusive retail propositions for consumers
    • Development of a merchandising strategy; constantly evaluating all aspects of product placement and performance on the sites; ensuring merchandising supports marketing/ sales initiatives and campaign goals
    • Coupon code management
    • Product page updates for new content, imagery, and compatibility updates
    • Building and maintenance of product feeds ensuring correct catalogs are being fed to each marketing platform
    • Collection page builds and management
  • Manage inventory on the sites including monitoring inventory levels, requesting inventory status, and communicating launches, out of stocks, and potential issues that may impact sales or a marketing initiative to all departments
  • Support Ecom Manager on all URL redirects and vanity link creation and redirects
  • Support Ecom Manager to continuously optimize on-site search
  • Work cross-functionally with customer service, social media, operations, and tech support teams to keep them informed of release dates, promotions, stock needs, product warehouses, and any site issues/ updates.
  • Assist Ecom Manager with SEO optimizations through 3rd party agency including:
    • Continuously improve keywords rankings
    • Capture new ranking opportunities with new content
    • Drive backlinking
    • Advise and update on any Hreflang tag updates
    • Summarize monthly SEO reporting for internal monthly and quarterly meetings
  • Strategize with internal teams and agency partners to continually refine and improve the eCommerce platform to deliver a cohesive online consumer experience and maximize conversion
  • Support Sr Developer on emails for Roccat
    • Establish email cadence
    • Build emails in the system
    • Push out for internal review
    • Schedule all emails
    • Work on Workflows and segmentation

Education/Experience/Skills

  • B.A./B.S. with 2+ years eCommerce experience or other appropriate work experience.
  • Team-oriented with the ability to multi-task effectively and juggle shifting priorities in a fast-paced, dynamic environment.
  • Experience with Shopify Plus eCommerce platform a plus
  • Fluency in English required. Fluency in German, French, or Spanish a plus
  • Working knowledge of basecamp and Jira is a plus
  • Foundational knowledge of Google Analytics, Search Engine Optimization and inventory management
  • Detail-oriented with strong analytical, critical thinking, and problem-solving skills.
  • Creative with a strategic mindset.
  • Excellent presentation, oral, and written communication skills.
  • Outstanding proficiency in Excel
  • Email segmentation & workflow familiarity a plus

Production Test Manager

San Diego, California - May 28, 2021

Job Summary

Department: Engineering
Reports To: Director of Hardware Development

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary:

Turtle Beach is seeking a Production Test Manager to become an integral part of our engineering team in California. The selected candidate will work with our experienced engineering staff in the development of our gaming products. Work will include managing manufacturing partner’s product test development, test fixture creation and/or approval test data collection and storage, test limit and deviation acceptance creation, and test station test times. The candidate will also work to improve test methods and following/improving/establishing product test plans. The work will be highly collaborative with hardware engineers, firmware engineers, and product test groups. This is a hands-on, working Manager position so it will be expected that the candidate will also work as an individual contributor. This role represents a unique opportunity for candidates interested in working in a fast-paced, team environment.

Duties and Responsibilities

  • Define test strategies to improve test efficiencies and test coverage
  • Follow/improve / or establish production test plans and test procedures
  • Ensure production test plans and procedures are within target UPH
  • Approve manufacturers test fixtures for accuracy and repeatability
  • Define test fixture calibration methods
  • Analyze test data and create test limits
  • Responsible for creating / updating test documentation
  • Review schematic, BOM, and PCBA files for testability
  • Perform engineering analysis; conduct testing and data analysis on a variety of problems to ensure product functionality and reliability
  • Initiates problem-solving using creative and innovative design and process approaches
  • Management of internal and external resources to effectively bring tasks to completion accurately.
  • Performs work independently. Recognizes when it is necessary to ask for direction from senior-level engineering colleagues
  • Works as an individual contributor as well as a Manager
  • Far East travel required

Education/Experience/Skills

  • Must have Bachelor’s Degree in Engineering or equivalent + experience
  • Minimum 4 years of relevant testing experience preferred
  • Excellent communication skills
  • Experience with Far East Manufacturing
  • Must have experience with audio test environments such as Audio Precision, dScope, Soundcheck, LMS, MLSSA, or other
  • Must have experience testing RF products (Bluetooth, Wi-Fi, Proprietary RF)
  • Must have strong experience in using Electrical test equipment such as Oscilloscopes, data loggers, meters, logic analyzers, spectrum analyzers
  • Must have experience in validation, calibration, and troubleshooting of automated test equipment and test fixtures
  • Experience with Altium to read schematics/view PCB layout or another electronic CAD software
  • Experience to write or modify code in C#, Python, LabVIEW, and Visual Basic programming languages
  • Experience in validation, calibration, and troubleshooting of automated test equipment and test fixtures
  • Self-directed, creative, able to learn quickly, and enjoys working in fast-paced consumer products environment

Sr. Manager, ROCCAT Brand Marketing

White Plains, New York, or San Diego, California - May 14, 2021

Job Summary

Department: Marketing
Reports To: SVP, Global Marketing

Summary:
The Sr. Manager of Brand Marketing for ROCCAT (Turtle Beach’s PC gaming accessory brand) will support the global marketing teams by delivering campaigns for the ROCCAT brand’s portfolio of PC gaming products (including gaming headsets, keyboards, mice, and more.) This role will partner with the product management and marketing teams, internal and external creative teams, regional and functional marketing heads, and sales to develop strategies and execute initiatives that deliver sales results.

The role will be responsible for bringing the brand DNA to life through all new and existing customer touchpoints – taking input from the Hamburg brand and product teams, briefing creative teams, and delivering assets and content to social media, paid advertising, influencer partners, and e-commerce. Additionally, this role will be working closely with social and partnership teams to activate the brand and build a relationship with the active brand community.

The role will work closely with ROCCAT product teams to develop a deep understanding of key product features/benefits, price points, positioning, as well as understanding the competitive landscape in the category.

If you are a passionate gamer, and a dynamic, self-motivated professional who likes using your creativity, analytics, and business acumen to help create a strong marketing message that increases sales, we’d love to have you as part of our team.

Duties and Responsibilities

  • Develop creative and innovative marketing strategies that create awareness and drive demand for the ROCCAT brand and our products.
  • Work closely with the PC product management team (based in Hamburg, Germany) on the lifecycle of each product (from early concepts to product greenlight meetings, through development and completion of products.)
  • Work directly with and lead both our internal creative team and external ad agencies to create small-large scale marketing campaigns.
  • Work closely with the digital, social, partnerships, and retail teams to ensure all campaigns, product information, product photography, videos, and brand messaging are executed properly.
  • Collaborate with the Partnerships team in identifying influencers, teams, and/or events for PC marketing activations and brand growth.
  • Analyze existing marketing programs to determine the effect on sales.
  • Work closely with the sales team to ensure all brand and product messaging and creative are delivered on-brand and catered to consumers.
  • Work closely with Trade Marketing on planning and execution of retail-level ad programs, displays, and POS opportunities.
  • Own the marketing calendar and write detailed marketing plans for new product launches.
  • Work to maintain strong market intelligence, keeping up to date on consumer and social trends, researching the strategies of our competitors, and recommending changes to our strategies.
  • Communicate the value proposition of specific products and select appropriate sales tools to support campaigns.
  • Ability to lead product training for the sales team, retail associates, and consumers.

Education/Experience/Skills

  • Bachelor’s degree in business or marketing
  • Experience in building a brand through earned media (social media, PR, customer advocacy, and loyalty) and paid media (macro and micro-influencer marketing, paid social, mass media)
  • Experience leading external creative agencies on the development of all aspects of campaign creative (initial briefings, storyboards, video and static creative, etc…)
  • Superior communication and writing skills with the ability to work across multiple areas and locations of a global company.
  • Solid understanding of the PC gaming landscape, (if you’re a PC gamer, that’s a huge plus) including knowledge of all relevant brands in the space.

Manager, Asia Transport & Logistics

Taipei, Taiwan - May 12, 2021

Job Summary

Department: Operations
Reports To: VP Global Transport and Logistics

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary:

We have an immediate need for an APAC Transport and Logistics leader. This role coordinates the daily shipments out of our Asia Manufacturing Partners and assists in managing the outbound sales orders from Turtle Beach/Roccat Distribution Center in Asia.

Duties and Responsibilities

  • Oversee and manage all processes related to routing and scheduling outbound shipments from the Manufacturing Partners shipping to Turtle Beach Distribution Centers
  • Work closely with Inventory Planners to ensure that product ships on the earliest possible sailings
  • Work with Manufacturing Partners to ensure that all product is available for pick up to meet the required sailing dates
  • Coordinates all Distributor shipments from the factory with Distributor assigned freight forwarders.
  • Arranges all material shipments within Asia
  • Works with freight forwarders and carriers quoting shipments to ensure that we are getting the lowest possible market rate for shipments
  • Works with local customer to ensure shipment is not delayed leaving Asia
  • Documents and tracks all shipments from the Manufacturing Partners through sailing, ensuring that there are no delays in the process
  • Puts in corrective actions in the transportation process as needed
  • Be familiar with customs import/export guidelines.
  • Assist the Sr. Manager, Regional Operations EMEA & APAC with managing day to day outbound sales orders from Turtle Beach/Roccat Distribution Center in Asia
  • Must ensure compliance with the US and international government rules and regulations before shipping.
  • Design, Build and maintain dynamic Excel-based reporting tools.
  • Plan and execute additional projects that are outside the normal scope of business

Education/Experience/Skills

  • Have excellent MS Excel skills. The ability to create and work with spreadsheets is a must.
  • Ability to plan and prioritize work. Set objectives and goals, breaks down work into the process steps, and develops schedules and task assignments. Can determine critical tasks; can quickly sense what will help or hinder accomplishing a goal.
  • Ability to effectively cope with change; can decide and act without having the total picture; handles uncertainty well; flexible and adapts to change well. Learns quickly when facing new problems; open to change; resourceful in finding solutions; enjoys challenges and unfamiliar tasks.
  • Team player. Cooperative easily gains trust and support of peers; encourages collaboration. Able to keep a professional demeanor in difficult situations. Strong work ethic, positive attitude, and leadership qualities with the ability to juggle multiple tasks and competing priorities in a fast-paced, high-pressure environment.
  • Interested in self-development. Is personally committed to and actively works to continuously improve him/her. Understands that different situations and levels may call for different skills and approaches.
  • Have excellent oral and written communication skills.
  • Have excellent analytical and mathematical skills.
  • Extremely organized and prepared. Detail and deadline-oriented.
  • Ability to work full-time day shift. Able to work weekends and evenings as needed.

Requirements & Preferred Experience/Qualifications

  • College degree
  • 5 Years in a similar position
  • Experience within a consumer product goods company highly preferred
  • Experience working with Freight Forwarders and Customs

Senior Software Quality Assurance Engineer

Taipei, Taiwan - May 12, 2021

Job Summary

Department: Engineering
Reports To: Manager, Software Engineering

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary:

As a Sr. SWQA Engineer, you will be responsible for defining the appropriate quality standards and validate our product accordingly to ensure the design fulfills the product requirements.

Duties and Responsibilities

  • Directly cooperate with all core teams (EE/FW/SW) within a global organization.
  • Develop test cases for SW/FW interaction and validate new projects accordingly.
  • Develop test cases to test compatibility with different HW platforms/protocols.
  • Manual test devices (usually, but not limited to, HID).
  • Co-work with team members to address bugs and issues.

Education/Experience/Skills

  • Bachelor’s Degree
  • Ability to work independently and perform multiple tasks to meet deadlines
  • Familiar with HID products and/or consumer electronics.
  • Experience with CI/CD is a plus.
  • Fluent English listening/speaking skill is a plus.

Manager, Social Media (M/F/D)

Hamburg, GE - May 10, 2021

Job Summary

Department: Marketing

Reports To: Senior Manager, Social Media

Company Background: Turtle Beach Corporation corp.turtlebeach.com is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand (www.neatmic.com) is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.


Summary: We are looking for an experienced social media professional with a proven track record of building category-leading brands on multiple social media platforms from the ground up. Must have experience in the gaming/entertainment industry and have led innovative campaigns that result in demonstrable growth in followers and engagement. The successful candidate will also be responsible for innovating, creating, and executing disruptive strategies on emerging platforms while growing brand awareness to new/untapped audiences. Must be a team player/leader with the confidence to guide direct reports where necessary.


Duties and Responsibilities

  • Manage accounts on various social media platforms, including Facebook, Instagram, Twitter, Pinterest, and TikTok as well as driving brand awareness for eBay in Germany
  • Manage agencies, oversee and create campaign strategies, leading creative ideation to deliver innovative, best-in-class measurable social media executions with clear KPIs to meet varying objectives
  • Strong understanding of influencer marketing and ideally already have a network of influencers and deep knowledge of Paid Social Media KPIs
  • Deep knowledge of Paid Social Media KPIs
  • Experience of working in a fast-paced business environment
  • Excellent written and spoken German and English

Education/Experience/Skills:

  • Degree in the field of communication, media, business informatics, or business administration focused on (online) marketing
  • Minimum 2 years experience in the field of social media/influencers or partnerships and in building brands and in increasing sales through influencer marketing campaigns on the common social media channels (especially Instagram)
  • Fluent in German and English (both C1 level)
  • High level of presentation- as well as negotiating skills and a good communicator
  • In-depth knowledge of online advertising, especially in using tools such as the Facebook Business Manager and Google Analytics and reporting

Compliance Manager - TEMPORARY (M/F/D)

Basingstoke, UK - May 10, 2021

Job Summary

Company Background: When it comes to gaming, nothing competes with Turtle Beach / ROCCAT. In 2005, we pioneered the way for high-quality gaming audio with the very first console gaming headset, and since then we’ve led the industry by designing innovative, best-in-class products that take gaming to the next level. Whether you’re just starting, a casual player, a hardcore gamer, or an esports pro, we have the best headset for you. From the latest Xbox PlayStation® and Nintendo consoles to PC, Mac®, and mobile/tablet devices, you’ll gain a competitive edge and start winning more with a gaming headset from us. We are now expanding out into new territories and different ranges of gaming accessories.

We are looking to expand our Product Management team in Hamburg, Germany to focus on our PC Gaming line of products.


Summary: Following the implementation of a new ERP system, the need has arisen for a temporary Compliance Manager to work with key members of the Turtle Beach Europe finance team for up to 6 months to ensure that all policy and procedure documentation is updated to reflect the current practices, and a robust and SOX compliant internal control system is documented and operational across Turtle Beach’s European and APAC business units.

Reporting to the Senior Finance Director, this role will have the responsibility for all internal control and procedural documentation, and will require work across the finance team to understand, document, and strengthen the control environment, while ensuring that working practices remain efficient. The role will be based in our Basingstoke, UK office, but will cover responsibilities across EMEA and APAC, and will require some liaising with senior stakeholders in our US offices.


Duties and Responsibilities

  • Responsible for reviewing and updating process and control documentation to reflect current practices.
  • Responsible for ensuring a robust SOX-compliant internal control system remains in operation, is documented, and is evidenced.
  • The incumbent will be expected to take the initiative to improve and strengthen the control environment and wider processes where an opportunity to do so is identified.
  • Work as a part of the finance management team in Basingstoke.
  • The incumbent may be asked to work on other related projects as instructed.

Desired Skills and Requirements

  • The role requires previous experience of working in a controlled environment, preferably audit.
  • The ideal candidate will be finance qualified, with 2-5 years PQE.
  • Prior experience of SOX compliance work is highly desirable.
  • Good documentation skills and great attention to detail are essential.
  • Proactivity and the ability to work independently and using initiative are highly desirable.
  • Strong interpersonal skills, including the ability to work closely and communicate effectively across the finance team, are required.
  • Experience of working in an international, multi-currency business is desirable.
  • Experience of working with Oracle NetSuite would be advantageous.
  • Fluent English (written and spoken) is a necessity.

Manager, ROCCAT Social Media

New York/San Diego, USA - May 7, 2021

Job Summary

 

Department: Marketing

Reports To: Senior Manager, Social Media

Summary: We are looking for an experienced social media professional with a proven track record of building category-leading brands on multiple social media platforms from the ground up. Must have experience in the gaming/entertainment industry and have led innovative campaigns that result in demonstrable growth in followers and engagement. The successful candidate will also be responsible for innovating, creating, and executing disruptive strategies on emerging platforms while growing brand awareness to new/untapped audiences. Must be a team player/leader with the confidence to guide direct reports where necessary.

 

Duties and Responsibilities

  • Manage social media marketing campaigns and day-to-day activities
  • Develop relevant content topics to reach the company’s target customers
  • Help to, create, curate, and manage published content (images, video, written)
  • Monitor, listen, and respond to users in a “Social” way
  • Conduct online advocacy and open a stream for cross-promotions
  • Develop and expand community and/or influencer outreach efforts
  • Monitor online reviews and work with PR manager to respond to each review timely and with care
  • Analyze key metrics and tweak strategy as needed
  • Compile reports for management showing results (ROI)
  • Identify emerging social trends and platforms and develop appropriate strategies
  • Be an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate
  • Demonstrate ability to map out marketing and content plans. Drive strategies that are proven by testing and metrics
  • Monitor trends in social media tools, applications, channels, design, and strategy
  • Identify threats and opportunities in user-generated content surrounding the company
  • Analyze campaigns and translate data into recommendations and plans for revising social media, content marketing, and social advertising campaigns
  • Attend all relevant events and post live updates where necessary
  • Work with the partnerships management team to develop and maximize content opportunities

Education/Experience/Skills

  • At least 2+ years of proven experience in social media or marketing within the Games/entertainment Industry or Consumer Electronics.
  • Degree in marketing or related field
  • Demonstrates creativity and documented immersion in social media
  • Proficient in content marketing theory and application
  • Experience sourcing and managing content development and publishing
  • Exhibits the ability to jump from the creative side of marketing to the analytical side, able to demonstrate why ideas are analytically sound
  • Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, TikTok, etc.), and how each platform can be deployed in different scenarios
  • Maintains excellent writing and language skills
  • Displays ability to effectively communicate information and ideas in written and video format.
  • Practices superior time management
  • Passion for videogames and strong knowledge of the PC sector
  • Makes evident good technical understanding and can pick up new tools quickly
  • Maintains a working knowledge of principles of SEO including keyword research and Google Analytics.
  • Possesses functional knowledge and/or personal experience with WordPress CMS
  • Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues
  • Ability and willingness to travel
  • Fluent in English with sound communication, copywriting, and presentation skills

Product Manager

San Diego, California - April 29, 2021

Job Summary

 

Department: Product Management

Reports To: Senior Vice President of Product Management

 

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand (www.neatmic.com) is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in San Diego, California, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach Europe Ltd is a 100% owned subsidiary of Voyetra Turtle Beach. Turtle Beach Europe Ltd manages business activities across EMEA and APAC, via offices in Basingstoke (UK), Hamburg (Germany), and Taipei (Taiwan).

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

 

Duties and Responsibilities

  • Direct and manage the execution of global PC Audio product development plans including curation of multi-year forward-looking product roadmaps across different territories.
  • Manage and maintain model P&Ls, present and justify business cases to all levels of the company including the executive management team.
  • Manage Product lifecycle from concept through production and launch planning through end-of-life.
  • Responsible for assuring cross-functional product project management and communication with engineering, marketing, sales, finance, and operations.
  • Monitor and record industry trends and new technologies to develop innovative product concepts
  • Lead creation of internal documents communicating product and feature set, product objectives, and positioning.
  • Act as product evangelist; use influencing skills to gain agreement on key product and feature aspects across internal and external stakeholders.
  • Support the sales and marketing teams in external retailer meetings and at a range of external events.
  • Other responsibilities are performed as assigned or needed.

Desired Skills and Requirements

  • Keen interest and fundamental understanding of gaming, gaming culture & demographics, and familiarity with key manufacturers and existing technologies in the industry.
  • An understanding of the latest gaming and technology trends to use as a basis for creating and recommending products that are right for the market.
  • Ability to see trends and understand the product-specific competitive landscape, while possessing the aptitude to see the big business picture affecting our brands.
  • Ability to develop strong internal relationships as the owner of products and the point of contact for those products across departments.
  • Must have excellent oral, written, and multi-cultural communication skills.
  • Capacity to interface with all departments and levels within the company as well as domestic and international distributors & retailers, gaming organizations, licensors, and other partners.
  • Must be highly detail-oriented, adaptable, and have advanced technical skills and be able to prioritize in a constantly changing environment.
  • Ability and willingness to travel. This position requires occasional day and overnight trips away from the home office.

Education and Experience

  • 5 years of experience in a product marketing/product management or related role at multi-territory consumer electronics companies, gaming hardware companies, and/or games publishers.
  • 5 years of experience in product management and product marketing of consumer-facing electronics products, previous experience managing gaming-focused products is a plus. Ability to demonstrate a strong track record of managing products targeting younger demographics or gamers across genres and geographies.
  • Keen understanding of the gaming industry, with a focus on PC gaming.
  • Basic Microsoft program skills (MS Word, Excel, PowerPoint, and Outlook).
  • Bachelor’s degree or equivalent qualifications desirable.
  • Research experience and ability to identify key trends and opportunities valued.
  • Ability to manage in a fast-moving organization.
  • Gamers strongly preferred!

Software QA Manager

San Diego, California - April 28, 2021

Job Summary

Department: Engineering
Reports To: Senior Director of Software, Engineering

Summary:
Turtle Beach is seeking a Software QA Manager to become an integral part of our engineering team in San Diego, California. The Software QA Manager will ensure that all software and firmware products meet quality criteria through test planning, test execution, quality assurance, and issue tracking. The Software QA Manager will own the QA environment and test plans across Turtle Beach products.

Responsibilities Include

  • Own, document, and promote an overall software quality strategy for Turtle Beach across software and firmware products that includes:
    • Firmware, mobile, desktop, and console software applications
  • Be responsible for test methodologies, test processes, test tools, and test automation across Turtle Beach
  • The software quality testing strategy incorporates:
    • Automated test strategy for embedded firmware
    • Automated testing leveraging automation frameworks for mobile and desktop
    • Wireless connectivity interoperability testing
    • Wireless connectivity protocol compliance
    • Gaming console interoperability testing
  • Set software quality goals for the organization
  • Other Responsibilities
    • Advocate for quality assurance and industry recognized best practices in software testing
    • Follow industry trends in software quality assurance and apply them to improve testing productivity
    • Be an escalation point for all matters related to software testing and software reliability
    • Recruit new software quality testers
    • Manage near-shore test engineers and teams
    • Manage test device inventories
    • Manage test accounts
    • Manage test equipment
  • Key Internal Interfaces
    • Software quality testers and test engineers – Manage software quality testers to implement testing strategies
    • Software development teams – Scrum with firmware and software development teams to validate firmware and software deployments
    • DevOps – Work with DevOps to integrate automation into pipelines to improve the quality of software deployments and continuous integration
    • Program management – Align test plans with program schedules and deliverables, be the key stakeholder responsible for software quality at release
    • Customer support team – Interface with customer support to discover test escapes and adjust test plans based on feedback
  • Key Performance Indicators
    • Number and severity of software issues reported against released products
    • Number and severity of customer support issues attributed to software
    • Overall test coverage on a product-by-product basis
    • Percentage of test cases that are automated
    • Percentage of test cases that are integrated with deployment pipelines
    • Number of successful product launches of firmware and software related products

Education/Experience/Skills

  • Bachelor’s Degree in Computer Science or another technical science major
  • 5+ years of experience as a software test manager for a product based on firmware or software or both
  • A proven leader with experience implementing and shaping a company’s software quality processes and strategies
  • Proficient in agile development practices, including Scrum and Kanban
  • Proficient in the use of Jira
  • Coding skill in one or more scripting or programming languages

Preferred Skills

  • Experience testing firmware on consumer devices
  • Experience testing or managing the testing of audio products
  • Experience testing or managing the testing of wireless products
  • Proficient in Zephyr or other solutions for test management
  • Proficient in Python
  • Working knowledge of frameworks like Appium or Selenium for test automation

(Lead/Senior) Product Manager (M,F,D)

Hamburg, Germany - April 20, 2021

Job Summary

Department: Product Management

Company Background: Turtle Beach Corporation corp.turtlebeach.com is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand (www.neatmic.com) is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

We are looking to expand our Product Management team in Hamburg, Germany to focus on our PC Gaming line of products.


Duties and Responsibilities

  • Direct and manage the execution of global product development plans including curation of multi-year forward-looking product roadmaps across different territories and management of products across multiple business categories.
  • Manage and maintain model and business category level P&Ls, present and justify business cases to all levels of the company including the executive management team.
  • Manage Product lifecycle from concept through production and launch planning through end of life.
  • Gather and analyze relevant market data and develop competitor landscapes to support product features and roadmap development
  • Responsible for assuring cross-functional product project management and communication with engineering, marketing, sales, finance, and operations.
  • Lead creation of internal documents communicating product and feature set, product objectives, and positioning.
  • Act as product evangelist; use influencing skills to gain agreement on key product and feature aspects across internal and external stakeholders.
  • Support the sales and marketing teams in external retailer meetings and at a range of external events.
  • Other responsibilities are performed as assigned or needed.

Desired Skills and Requirements

  • Keen interest and fundamental understanding of gaming and gaming culture, from casual gamers to professional eSports players.
  • An understanding of the latest gaming and technology data and trends in gaming to use as the basis for creating and recommending products that are right for the market.
  • Ability to see trends and understand the product-specific competitive landscape, while possessing the aptitude to see the big business picture affecting our brands.
  • Ability to develop strong internal relationships as the owner of products and the point of contact for those products across departments.
  • Must have excellent oral, written, and multi-cultural communication skills.
  • Capacity to interface with all departments and levels within the company as well as domestic and international distributors & retailers, gaming organizations, licensors, and other partners.
  • Must be detail-oriented, have a good time and business process management skills, and be able to prioritize in a constantly changing environment.
  • Ability and willingness to travel. This position requires occasional day and overnight trips away from the home office.

Education/Experience/Skills

  • 3+ years of experience in a product marketing/product management role, including ownership of both hardware and software products, at multi-territory consumer electronics companies, gaming hardware companies, and/or games publishers.
  • Extensive experience in product management and product marketing of consumer-facing electronics products, previous experience managing gaming-focused products is a plus. Ability to demonstrate a strong track record of managing products targeting younger demographics or gamers across genres and geographies.
  • Bachelor’s degree or equivalent qualifications desirable, preferably in Engineering.
  • Research experience and ability to identify key trends and opportunities valued.
  • Ability to manage in a fast-moving organization.
  • Gamers strongly preferred!

Desktop Support Specialist

San Diego, California - April 5, 2021

Job Summary

Department:IT

Reports To:Director, IT

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand (www.neatmic.com) is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in New York, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary: The Desktop Support Specialist’s role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests.

Duties and Responsibilities

  • Field incoming help requests from end-users in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from customers.
  • Prioritize and schedule problems. Escalate problems (when required)
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems and applications.
  • Test fixes to ensure the problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and knowledge base articles for end-users.
  • Provide off-hours support as needed.
  • Performs other duties as assigned

Education/Experience/Skills

  • Exceptional interpersonal skills, with a focus on rapport-building, and active listening
  • Knowledge of basic computer hardware.
  • Experience with desktop operating systems including Windows and Mac OS
  • Extensive application support experience of Office 365
  • Diagnostic troubleshooting for in-office and remote employees
  • Working knowledge of a range of diagnostic utilities

Personal Attributes

  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation

Firmware Engineer

San Diego, California - March 4, 2021

Job Summary

Department: Engineering

Company Background: Turtle Beach Corporation (corp.turtlebeach.com) is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand (www.turtlebeach.com) is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand (www.roccat.org) combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand (www.neatmic.com) is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach Corporation is headquartered in New York, and has been at the forefront of music and audio technology for more than three decades and is recognized as a pioneer of today’s PC audio industry.

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary: Turtle Beach is seeking a Firmware Engineer to become an integral part of our audio headset engineering team in California. The selected candidate will work with our experienced engineering staff in the development of our gaming headsets. Work will include analysis, design, development, integration, and testing of firmware for our products. The work will be highly collaborative with firmware engineers, hardware engineers, and test engineers. This opportunity represents a unique opportunity for candidates interested in working in a fast-paced, team environment.

Duties and Responsibilities

  • Develop embedded software for high-volume consumer audio products.
  • Work with product managers and third-party vendors gathering requirements.
  • Create software architectures.
  • Participate in peer reviews.
  • Develop software in C and assembly for headsets or related products
  • Unit test firmware
  • Debug and fix software defects
  • Collaborate with firmware, software, hardware, and test engineers to deliver products

Education/Experience/Skills

  • Bachelor’s Degree in Electrical or Computer Engineering
  • Solid fundamentals in object-oriented programming and data structures
  • Worked with embedded CPUs, 8051, ARM, Microchip, NXP, Freescale, CSR
  • Data Communication over USB, UART, I2C, SPI, I2S, Bluetooth, BLE, WiFi
  • Real-time, multi-threading experience, interrupts, RTOS, and bare metal systems
  • Experience with Bootloaders, FLASH, EEPROM, timers, DMAs, peripheral drivers
  • Familiarity with digital audio processing, A/D, and D/A audio converters
  • Digital electronics, schematics, and, board bring up
  • Debugging with emulators, debuggers, JTAG, IDEs, and unit tests
  • Experience with Consumer Electronics, Audio, or Gaming a plus
  • Programming experience in C++, C#, Python, shell scripting a plus

Project Manager

Taipei, Taiwan - January 6, 2021

Job Summary

Department:Project Manager

Reports To:Head of Project Management


Turtle Beach is a market leader in gaming audio products and owns the ROCCAT PC gaming brand. We have a need on our Engineering team for an experienced Project Manager located in Taipei, Taiwan reporting to the Head of Project Management. This role primarily manages our New Product Introduction (NPI) process but also supports the organization as needed. The successful candidate will effectively collaborate across all Turtle Beach functional groups as well as several ODM/OEM partners based in Asia.


Duties and Responsibilities

  • Manage the project schedules of multiple projects by using existing tools to ensure project team members achieve and have an understanding of expectations, deliverables, dependencies, risks, development process, and progress.
  • Ensure stakeholders and project sponsors are consistently apprised of ongoing updates/changes/progress.
  • Where project control is in jeopardy, create contingency plans with appropriate input from key cross-functional team members and implement a revised schedule, scope, or budget in a timely manner.
  • Create and maintain project schedules and action items for assigned projects. Determine project roles of team members based on project requirements, time frames, and budget as required.
  • Drive continuous improvement initiatives for the NPI process.
  • Lead the internal and external team to prioritize project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources, and deadlines.
  • Be the company expert on assigned projects: schedule (internal and ODM/OEM), specification, risks, and mitigation options.
  • Deliver the project documentation and reports.

Education/Experience/Skills

  • Direct demonstrable history and examples for each of the responsibilities above.
  • Hands-on working relationship with ODM/OEM parties in a product development/R&D scope.
  • Experience with mechanical, electrical, software, and/or firmware consumer-based products in a project management role, experience in gaming accessory products is a plus.
  • Minimum 5 full years as a sole project manager lead for multiple projects under development simultaneously.
  • Very high proficiency with Microsoft desktop applications, including Microsoft Project, Outlook, Word, Excel, and PowerPoint.
  • Understands consumer product life cycle.
  • Willingness/ability to travel overseas manufacturing partners and on-site support for weeks or so.

Personal Attributes

  • Extremely detail-oriented, managing, and communicating every task and action required to complete a project.
  • Open-minded, has confidence, observant, listens well, and works collaboratively with others.
  • A responsible personality who can cooperatively drive the team and vendors for on-time delivery while supporting the project and product goals.
  • Hard-working and resourceful and remains solution-oriented when confronting challenges.
  • A superb communicator with all cross-functional teams.
  • A team player who exudes positive energy and is willing to go the extra mile for the company and its peers.
Close

(1) Your applicant data will be processed in accordance with our privacy policy in the country where the job is offered (UK, France, Germany, Spain, Italy, The Netherlands). Your applicant data will be processed on the basis of Art. 88 para. 1 GDPR in conjunction with applicable national data protection and labor law.

(2) Within the framework of the selection procedure, the incoming applications will be examined, if necessary, queries will be made, invitations to job interviews will be sent out and additional personal data will be collected in interviews within the framework of personnel recruitment in order to be able to make a decision regarding the selection of applicants. For this purpose, we may share your applicant data with our parent company Turtle Beach Corporation, 11011 Via Frontera, Suite A, San Diego, CA 92127 under the special conditions set out in Art. 44 et seq. GDPR. We will only make your application documents available to those persons who are involved in filling the position. For further information, please contact our data protection officer as described in the applicable Privacy Policy.

(3) If we conclude an employment contract with you, your data will be processed for the purpose of processing the employment relationship in compliance with the statutory provisions. You hereby consent that we may use the data to contact you at a later date if another position with us may be suitable for you. Your consent is revocable at any time.

(4) If no employment relationship is established following the application procedure, your application documents will be deleted six months after the notification of the rejection decision , unless we are entitled by law to store the application documents longer in special cases (e.g. for a defense in a legal dispute).

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